G0476: Investigation Of Complaints
CMS level: Standard Moderate. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- New York12
- Florida9
- Oklahoma6
- Missouri3
- New Mexico2
- Alabama1
- California1
- Colorado1
- Illinois1
- Indiana1
- Massachusetts1
- Michigan1
- Minnesota1
- North Carolina1
Most recent citations
The 20 most recent of 41 citations. Newest inspection first.
Americare Certified Special Services, Inc Chha
The agency failed to complete investigation of all complaints.
Girling Health Care of New York
The agency failed to ensure all complaints are logged, tracked and investigated.
Amedisys Home Health
The agency failed to follow the complaint/grievance process for 1 of 1 record reviewed with a complaint referenced in the clinical record (Patient #1).
Wellbound
The agency failed to ensure the complete investigation and resolution of all patient complaints.
Vns of Ny Home Care Chha
The agency failed to ensure the complete investigation and resolution of all patient complaints.
Hiawatha Homecare
The agency failed to comprehensively investigate an allegation of mental, physical, and verbal abuse for 1 of 1 patient (P1) reviewed who had video evidence that registered nurse (RN)-A yelled profane language and physically hit P1. P1's POC dated 1/28/23, indicated P1 had chronic respiratory…
Reverence Home Health & Hospice, LLC
No longer in CMS listThe Agency failed to document the patient's complaints and any efforts made to resolve the identified problems for 1 (MR #1) of 1 patient who complained of sudden onset of pain and inappropriate Physical Therapy services during a home visit, from a total of 2 sampled records reviewed, resulting…
Salem Memorial District Hospital Home Health Agency
No longer in CMS listThe agency failed to document a complaint, conduct a complaint investigation, and document a resolution in one (Patient/Record #4) of six records reviewed.
Sc Home Health Nfp
The Agency failed to ensure complaints were reported and investigated.
St Joseph's Health at Home
No longer in CMS listThe agency failed to adequately document, investigate, and resolve potential complaints for 1 of 17 patients (patient # 8).
Century Homecare LLC
The Agency failed to conduct and document complete investigations regarding allegations of client neglect.
Centerwell Home Health
The agency failed to initiate a grievance/complaint after it was brought to an agency employee's attention on 7/15/21. During an interview on 10/8/21 on 8:03 AM, with Patient #3 spouse stated, the Registered Nurse came to the house on 7/11/21 to start his care with the home health agency.
Vennus Home Health Inc
The Home Health Agency failed to investigate the allegation made by 1 out of 4 Sampled Patients (SP).
Vna of Western Ny Chha
Staff for one (1) of one (1) patients (Patient #2) the agency failed to adequately document, investigate, and resolve complaints.
Advocate Home Health Care Inc
The agency failed to ensure investigation of complaints for three (Complainant #1, 2 and 3) of three complaints.
Genesis Home Health Inc
The Home Health Agency failed to investigate the complaints made by 1 out of 3 Sampled Patients (SP)'s relative.
Trend Home Health Services
The Home Health Agency failed to investigate the allegation made by 1 out of 7 Sampled Patients (SP)'s relative.
Girling Health Care of New York
The agency failed to ensure the complete investigation and resolution of all patient complaints.
Avanti Home Health Services Inc
The Home Health Agency failed to investigate the complaints made for 1 out of 5 Sampled Patients (SP).
Hcr Home Care
The agency failed to adequately document, investigate, and resolve complaints for 3 of 19 patients (Patients # 4, 5, and 15).