Vns of Ny Home Care Chha

The agency failed to ensure that all patients receive services as documented in their individualized plan of care.

The agency failed to ensure that all orders are revised and recorded in the patient's Plan of Care.

The agency failed to ensure the patient’s physician is promptly alerted to any changes in the patient's condition or needs.

The agency failed to ensure that all patients receive services as documented in their individualized plan of care.

The agency failed to investigate patient complaints about the dissatisfaction of the services being provided.

The agency failed to ensure each individualized plan of care includes all the required information.

The agency failed to coordinate care delivery to meet the patient's needs and involve the patient.

The agency failed to ensure that supervisory visits were conducted to evaluate whether home health aide services were furnished in a safe and effective manner.

The agency failed to ensure the registered nurse conducts a comprehensive assessment of the patient’s wound(s) to reflect the patient’s current status.

The agency failed to ensure the skilled nurse provide services as ordered by the physician as indicated in the plan of care.

The agency failed to ensure the skilled nurse documents wound evaluation(s) that reflect the wound’s progress.

The agency failed to respect the preferences of the patient/family regarding the services that will be delivered and failed to keep the patient/family informed of the visit schedule and changes requested.

The agency failed to ensure there is a complete investigation and resolution of all patient/family complaints.

The agency failed to ensure that initial assessments are conducted within the required time frames for all patients.

The agency failed to ensure comprehensive assessments are updated and revised within forty-eight (48) hours of the patient's return to the home from a hospital admission of twenty-four (24) hours or more.

The agency failed to coordinate care delivery to meet the patient's needs and involve the patient/family.

The agency failed to complete an investigation of all complaints.

The agency failed to ensure each patient's individualized plan of care included all the required information.

The agency failed to ensure that treatments are provided as ordered by a physician.

The agency failed to ensure all verbal orders are put in writing.

The agency failed to ensure that patient’s care is communicated with the physician.

The agency failed to coordinate care delivery and involve the patient to ensure patient needs are addressed.

The governing authority failed to provide services that are ordered by the physician as indicated in the plan of care.

The agency failed to ensure that respect for all patient’s preferences regarding services that will be delivered.

The agency failed to ensure that services and treatments are administered only as ordered by the physician for each patient.

The governing authority failed to inform Patients of changes in frequency of services.

The agency failed to the ensure Register Nurse conducts the initial assessment visit to determine the immediate care and support needs of the patient.

The agency failed to ensure that all patient's medications were reviewed and accurately reflected in the patient's plan of care.

Staff interview the agency failed to ensure comprehensive assessments are updated and revised within forty-eight (48) hours of the patient's return to the home from a hospital admission of twenty-four (24) hours or more.

The agency failed to ensure each patient's individualized plan of care included all the required information.

The agency failed to ensure that treatments are provided as ordered by a physician.

The agency failed to coordinate care delivery and ensure patient needs are addressed.

The agency failed to provide services that are ordered by the physician as indicated in the plan of care.

The agency failed to prepare and document complete and accurate clinical and progress notes.

The agency failed to ensure ongoing communication with physician is maintained This was evident for two(2) of twenty -three (23) clinical records reviewed (Patient #6, and #10).

The agency failed to ensure services were provided in accordance with the aide Plan of Care.

The agency failed to ensure the complete investigation and resolution of all patient complaints.

The agency failed to ensure that the initial assessment visit was conducted within 48 hours of referral to determine the patient’s immediate care needs.

The agency failed to ensure the Discharge OASIS Assessment reflects the patient’s wound condition/status at the time of discharge.

The agency failed to ensure follow-up communication with the physician involved in the patient's plan of care.

The governing authority failed to ensure that each patient must receive the home health services that are written in an individualized plan of care.

The governing authority failed to ensure that patient and the representative be informed about any changes in the care to be furnished.

The governing authority failed to ensure that comprehensive assessment accurately documents the patient’s current status including wounds.

The governing authority failed to ensure that a plan of care includes treatment, patient-specific interventions, measurable outcomes and goals.

The governing authority failed to ensure that treatments are administered only as ordered by a physician or allowed practitioner.

The governing authority failed to promptly alert the physician to any changes in the patient’s condition that suggest that outcome is not being achieved and/or to alter the plan of care.

The governing authority failed to ensure an ongoing interdisciplinary assessment of the patient.

The agency failed to coordinate care delivery to meet the patient's needs.

The agency failed to ensure that an individualized Plan of Care was developed for all patients.

The agency failed to ensure that services and treatments are provided as ordered by a physician for each patient.

The agency failed to ensure that the physician is notified of changes in the patient's condition that require a change in the plan of care.

The agency failed to ensure that there is ongoing communication with the physician regarding thepatient's plan of care.

The agency failed to ensure that all home health aides providing services to patients receiving skilled services are supervised no less frequently than every two weeks.

The Director of Patient Services and Quality Improvement Manager were interviewed and did not provide an explanation for the findings.

Failure to provide written notice of the patient's rights and responsibilities to all patients, has the potential for negative patient outcomes.

Failure to conduct assessment within the required time frame has the potential for negative patient outcomes.

The agency failed to ensure that all services ordered by physicians and documented on the Plan of Care were provided to all patients.

The agency failed to ensure ongoing communication is maintained with patient's physician.

The agency failed to ensure all patients receive services as documented in their individualized plan of care and the physician is notified of any changes.

The agency failed to ensure that services are provided in accordance with the Plans of Care (POC).

The agency failed to ensure the aide Plan of Care (POC) was complete to meet the individualized needs of the patient.

The agency failed to ensure all patients receive home health services as documented in their individualized plan of care and the physician is notified of any changes.

The agency failed to ensure current and clearly documented record has the potential for staff to make clinical decisions based on inaccurate and/or missing information.

The agency failed to ensure all patients received consistent care and treatment.