Centerwell Home Health

The agency failed to ensure it reviewed and updated its emergency preparedness plan every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to identifying patients in need of home evacuation at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to identifying on duty staff or patients the agency was unable to contact at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to a system of medical documentation preserving patient information, protecting confidentiality of patient information, and securing/maintaining availability of records at least every 2…

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its communication plan at least every 2 years.

The agency failed to ensure it reviewed and updated its emergency preparedness policies and procedures related to its emergency preparedness training and testing program at least every 2 years.

The agency failed to ensure it conducted exercises to test the emergency plan at least annually.

The agency failed to ensure clinicians followed physician orders for 4 of 17 patients (Patient #5, #14, #16 and #17).

The agency failed to ensure drugs and treatments were administered only as ordered by a physician for 2 of 17 patients (Patient #5 and #12).

The agency failed to ensure clinicians followed physician orders for 2 of 17 patients (Patient #5 and #12).

The agency failed to ensure a wound care provider was informed of, assessed and treated open areas for 1 of 17 patients (Patient #3).

The agency failed to ensure its nurses documented home health aide supervision every 14 days for 1 of 17 patients (Patient #12).

The agency failed to identify a provider by the proper title throughout its clinical records for 1 of 17 sampled patients (Patient #13).

The agency did not provide all required information to patients for the state toll free home health telephone hot line.

The agency failed to maintain an updated medication profile for 2 of 17 sampled patients (Patient #1 and #4).

The agency failed to conduct skilled nursing visits only as ordered for 1 of 17 sampled patients (Patient #1).

The agency failed to notify a physician or obtain an order for a physical therapy evaluation conducted a week after being ordered for 1 of 17 sampled patients (Patient #4).

The agency failed to follow-up on a medication interaction notification for 1 of 17 sampled patients (Patient #5).

The agency failed to document a communication note for a physical therapy evaluation conducted a week after being ordered for 1 of 17 sampled patients (Patient #4).

The agency failed to account for missed skilled visits ordered for 3 of 17 sampled patients (Patient #3, #4 and #13).

The agency's nurses failed to document a provider's input regarding how/why a patient's blood sugars remained high without medical intervention for 1 of 17 sampled patients (Patient #13).