G0444: State Toll Free Hh Telephone Hotline
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-20; CMS agency list file dated 2026-05-27. CMS source file. What the labels mean
Where it was cited
- California49
- Missouri49
- Indiana38
- Illinois28
- Michigan19
- Florida14
- Nevada9
- Oklahoma6
- Pennsylvania6
- Virginia6
- Alabama5
- Arizona4
- Ohio4
- Alaska3
- Louisiana3
- New Mexico3
- Oregon3
- South Dakota3
- Delaware2
- Idaho2
- Kansas2
- Massachusetts2
- Maryland2
- New Hampshire2
- Puerto Rico2
- South Carolina2
- Texas2
- Utah2
- Arkansas1
- Iowa1
- Kentucky1
- Minnesota1
- Montana1
- New York1
- Washington1
- West Virginia1
Most recent citations
The 20 most recent of 280 citations. Newest inspection first.
Safe Life Home Health Care, LLC
In 17 of 17 (Pts. # 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17) clinical records reviewed, the Agency failed to provide the complete information to file a concern or complaint with the Illinois Department of Public Health Central Complaint Registry Hotline.
American Nursing Home Health Care, Inc
The agency failed to inform all patients of the required State of Michigan’s toll-free hotline regarding complaints/grievances in 7 (P-1, P-2, P-3, P-4, P-5, P-6, and P-7) of 7 records reviewed, resulting in the potential for unresolved patient care concerns to the State authority.
Inspiring Care at Home
No longer in CMS listThe agency failed to ensure the admission packet contained the state department of health complaint hotline number for 1 of 1 agency admission packet reviewed.
Quality Home Health Agency
The agency failed to ensure patients’ rights were protected for one of three sampled patients (Patient 1), when Patient 1 did not received the required written notice of the state’s free home health hotline, including its contact information, hours of operation and its purpose to receive…
Majestic Home Health LLC
The home health agency failed to ensure patients were notified of the State hotline hours of operation for 1 of 1 agency.
Gaffey Home Nursing & Hospice, Inc
The Agency failed to ensure Pts. were provided with the correct information to file a concern or complaint with the Illinois Department of Public Health in 7 of 7 clinical records reviewed (Pts. #1, 2, 3, 4, 5, 6, and 7).
Healthy Health Home Health, Inc
The Agency failed to ensure Pts. were provided with the correct information to file a concern or complaint with the Illinois Department of Public Health.
Home Health Care Solutions, Inc
The agency failed to ensure patients’ rights were protected when the state toll free home health telephone hot line, its contact information, hours of operation and its purpose to receive complaints was not provided to one of three sampled home visit patients (Patient 1).
Centerwell Home Health
The agency failed to ensure the state toll free home health telephone hot line, its contact information, its hours of operation, and that its purpose is to receive complaints or questions about local home health agencies (HHA) was provided when a patient was admitted.
Home Sweet Home Health Care LLC
No longer in CMS listThe agency failed to ensure patients were provided with the hours of operation to place a complaint with the department of health for 3 of 4 home visit observations (Patients # 1, 2, and 4). 410 IAC 17-12-3(b)(2)(C) 1. A review of the agency patient admission handbook failed to evidence the hours…
Centerwell Home Health
The agency failed to provide patients with the state toll free home health telephone hotline to patients on admission in 7 out of 7 patient admission packets reviewed (Patient 6, Patient 7, Patient 8, Patient 9, Patient 10, Patient 11, and Patient 12).
Covered Journey Health Services LLC
No longer in CMS listThe agency failed to ensure the patients received the correct state toll free hot line for 3 of 3 patient admission packets reviewed during home visits.
Apollo Home Health Care Inc
The agency failed to ensure the patient and PCG were provided with the correct toll-free state hotline established by the State to file the complaints for one of three sampled patients (Patient 1).
Paragon Home Healthcare
The home health agency failed to ensure patients were provided the correct telephone number to place a complaint with the department of health for 1 of 1 agency.
Physician's Choice Home Health Inc
No longer in CMS listThe agency failed to include the state’s complaint hotline upon admission for 7 of 7 active patient records reviewed (Patient #1, 2, 3, 4, 5, 6, 7) and 3 of 3 discharged patients records reviewed.
Coastal Kids Home Care
No longer in CMS listThe home health agency failed to ensure, the patients and their family members were informed of the toll-free hotline telephone number of the California Department of Public Health (CDPH) to report or file complaints for one out of seven sampled patients, (Patient 2) and were provided with the…
Bright Horizons Home Health Services, Inc
The agency failed to ensure the patient and PCG were advised of the availability of the toll-free state hotline established by the State and that the purpose of the hotline to receive complaints for three of eight sampled patients (Patients 2, 3, and 8).
Raw Home Healthcare Services LLC
No longer in CMS listThe agency failed to ensure patients had been provided with the Indiana Department of Health State toll-free home health telephone hotline to receive complaints or questions for 3 of 3 admission packets of home visits conducted patients (Patients: #1, 2, and 3), with the potential to affect all…
Prime Healthcare Home Care and Hospice, LLC
In 7 of 7 (Pt #1 , Pt. #2, Pt. #3, Pt. #4, Pt. #5, Pt. #6 and Pt #7) patient records reviewed and home visits observed, the Home Health Agency (HHA) failed to ensure the patient was advised of the state toll free home health telephone hot line, its contact information, its hours of operation, and…
Caring Hearts Health Care Services, LLC.
The home health agency failed to provide the patient and caregiver with a copy of written instructions for one (1) of three (3) home visit observations: observation # 2. Findings include: A review of agency’s policies was conducted on 7/11/25 starting at 3 pm.