E0032: Primary/Alternate Means For Communication
CMS level: Standard Moderate. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- California37
- Florida34
- Ohio19
- Michigan15
- South Carolina14
- Virginia14
- Arizona13
- Nevada13
- Indiana10
- Puerto Rico10
- Minnesota8
- Texas8
- Iowa6
- Missouri6
- New Mexico4
- Illinois3
- Massachusetts3
- Maine3
- Wisconsin3
- Georgia2
- Montana2
- Oklahoma2
- Pennsylvania2
- West Virginia2
- Alaska1
- Colorado1
- Delaware1
- Idaho1
- Kansas1
- Maryland1
- New Hampshire1
- New York1
- Utah1
- Washington1
Most recent citations
The 20 most recent of 243 citations. Newest inspection first.
A Better Tomorrow Health and Wellness LLC
No longer in CMS listThe agency failed to document and maintain the intended primary and alternate methods to use for communicating with Federal, State, tribal, regional and local emergency management staff during a disaster or emergency for 1 of 1 agency.
Gfk Home Health Care
The agency failed to ensure the emergency communication plan included a primary and alternate means of communication with the Federal, State, tribal, and regional emergency management agencies.
Quality Home Health Agency
The agency failed to implement the Emergency Operations Plan when two of three staff members (Certified Home Health Aide (CHHA) and Registered Nurse (RN)), were unable to identify alternate communication methods to be used during emergency events, as required by the agency’s Emergency Preparedness…
Majestic Home Health LLC
The home health agency failed to ensure the EP Plan included both primary and alternate means of contacting Federal, State, regional, and local emergency staff for 1 of 1 EP Plan.
Homestead Health LLC
The agency failed to develop and implement a communication plan to include a primary and secondary means for contacting staff and emergency officials during an emergency.
Penn Home Health, Inc
The agency failed to develop the communication plan that included a primary and alternate means to communicate with agency staff and local/regional/state/federal emergency preparedness agencies.
Home Health Care Inc
The facility failed to fully develop and maintain an emergency communication plan to allow for ongoing communication between the agency, staff, patients and other partners at the local, county, regional, State, Tribal and Federal levels in the event of an emergency.
Home Nursing for Utah
The agency did not develop and maintain an emergency preparedness communication plan that complied with Federal, State, and local laws.
Bright Horizons Home Health Services, Inc
The agency failed to develop the emergency communication plan to include the primary and alternate means for communicating with the HHA's staff and the the Federal, State, regional, and local emergency management agencies.
Sheme Home Healthcare Agency, Inc
The Home Health Agency (HHA) failed to include an alternate means of communication with staff, Federal, State, regional, regional, and local emergency management agencies in the HHA’s Emergency Preparedness (EP) plan.
Gurwin Certified Home Health Agency
The Governing Authority failed to develop a comprehensive Emergency Preparedness Program.
Purple Heart Home Health Care
The agency failed to provide an alternate means of communicating with its staff, Federal, State, and local emergency management agencies in the event of an actual emergency/disaster, resulting in the potential to negatively affect the safety and well-being of all 8 patients currently receiving…
Silver Touch Home Health Care
The Home Health Agency (HHA) failed to ensure the alternate means of emergency communication received a documented bi-annual review and update to reflect potential challenges or unknown current challenges with an emergency communication process.
Harmony Home Health
The Agency failed to maintain a current method of alternate communication with staff and outside agencies in the event the usual methods of communication were not available during a disaster.
Dependable Healthcare Services Inc
The agency failed to ensure that the EP plan includes alternate means identified for communicating with Federal, State, tribal, regional, and local emergency management staff.
Personal Care Concepts Inc
No longer in CMS listThe home health agency failed to develop and maintain an EP communication plan which included alternate means for communicating with staff and Federal, State, tribal, regional, and local emergency management agencies, with the potential to affect all agency patients and staff.
Carechoices Home Health Services, LLC
The agency failed to ensure the emergency communication plan included a primary and alternate means of communication with the Federal, State, regional, and local emergencies management agencies.
Revival Home Health Care, L L C
The Agency failed to develop and maintain an emergency preparedness communication plan that included primary and alternate means for communicating with staff, Federal, State, tribal, regional, and local emergency preparedness officials, resulting in a lack of an effective and tested framework to…
Tidalhealth Home Care
The HHA failed to develop and implement policies and procedures for a communication plan including an alternate means of communication in the event of an emergency.
Care Essentials Home Health
The agency failed to develop a back-up communication plan with Federal, State, tribal, regional, and local emergency management agencies in the event of communications (phone service, including cellular phone and Internet) failure during a disaster or emergency, for the 2023 and 2024 years…