E0021: Hha- Procedures For Follow Up Staff/Pts.
CMS level: Standard Moderate. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- Iowa47
- Virginia31
- Ohio27
- Florida25
- California24
- Michigan24
- Indiana20
- Nevada17
- Minnesota13
- Missouri9
- Puerto Rico8
- Texas7
- Massachusetts6
- New Hampshire6
- Kansas4
- Pennsylvania4
- Arizona3
- Illinois3
- Montana3
- New Mexico3
- New York3
- Alaska2
- District of Columbia2
- South Carolina2
- Wisconsin2
- Alabama1
- Georgia1
- Oregon1
- South Dakota1
- Washington1
- Wyoming1
Most recent citations
The 20 most recent of 301 citations. Newest inspection first.
Health Care Solutions Services, Inc
The agency failed to ensure the emergency preparedness plan included the procedures to follow up with on-duty staff and patients to determine services that are needed, in the event that there is an interruption in services during or due to an emergency.
Sapphire Home Health Care LLC
No longer in CMS listThe agency failed to ensure emergency preparedness policies and procedures included processes to follow up with on-duty staff and patients during an emergency in order to inform state and local officials of any on-duty staff or patients the agency was unable to contact for 1 of 1 home health agency.
Tlc Home Care of the Twin Cities
The agency failed to establish a system to follow-up with staff and patients to determine necessary services in the event of an emergency and a system to inform state and local officials of on-duty staff and patients they are unable to contact.
Amberkare Home Health, Inc
The agency failed to ensure the emergency preparedness plan included procedures to inform State and local officials of any on-duty staff or patients that they are unable to contact.
Homestead Health LLC
The agency failed to develop and implement a procedure for notification of on-duty staff and patients to determine what services were needed if there was an interruption in services due to an emergency.
Team Select Home Care
The facility failed to ensure that agreements with other health care providers are arranged to ensure continuity of care for clients in the event the facility has an un-foreseen emergency/disaster event that prevents care being provided.
Berhan Home Health Care Agency Inc
The home health agency failed to maintain a current communication plan for the readily identification and notification of on duty staff.
Servant's Heart Home Health Services, Inc
No longer in CMS listThe home health agency failed to ensure its EP plan identified and implemented a triage classification for all patients, which had the potential to affect all active patients.
Dependable Healthcare Services Inc
The agency failed to ensure that procedures to follow up with on duty staff and patients to determine services that are needed in the event that there is an interruption in services during or due to an emergency and to inform State and local officials of any on duty staff or patients that they are…
Genesis Home Health Services, Inc
The HHA failed to ensure the EP plan included notifying the state and local officials of any on-duty staff or patients that the HHA had been unable to contact during an emergency situation.
Good Shepherd Home Health Services
The home health agency (HHA) failed develop procedures to follow up with on-duty staff and patients to determine services that were needed in the event that there was an interruption in services during or due to an emergency and failure to develop a procedure to inform State and local officials of…
Carechoices Home Health Services, LLC
The agency failed to ensure the emergency preparedness P&P included the procedures wherein the HHA must inform State and local officials of any on-duty staff that they are unable to contact, creating the risk of unable to request for assistance during the emergency events.
Revival Home Health Care, L L C
The Agency failed to ensure its Emergency Preparedness Program included procedures to follow up with on-duty staff and patients to determine services that are needed, in the event that there is an interruption in services during or due to an emergency and to inform State and local officials of any…
Family Care Certified Services (Hempstead)
The agency failed to develop a comprehensive Emergency Plan that includes procedures necessary to inform State and local officials of patients and staff location.
First Choice Home Health Care
The agency failed to have evidence of policies and procedures to inform State and local officials of any on-duty staff they are unable to contact within a specific timeframe.
Home Sweet Home Care
The agency failed to complete a written emergency preparedness plan that included procedures to inform State and local officials of any on duty staff they are unable to contact in the event of an interruption of services related to an emergency.
Homunity Health Services
The agency failed to have evidence of policies and procedures to inform State and local officials of any on-duty staff or patients that they are unable to contact within a specific timeframe or an outline of surrounding facilities to ensure patient care is continued.
Premier Home Health, Inc
The agency failed to ensure the EPP, and policies identified the process for follow up with on-duty staff and patients to determine what services were needed, in the event there was an interruption in services during or due to an emergency.
Adoration Home Health
The agency failed to develop EP procedures to follow up with on-duty staff and patients to determine services that are needed, in the event there is an interruption in services during or due to an emergency for 1 of 1 agency.
Victory Home Care Agency
The facility has failed to develop and implement a system to follow up with staff or patients to determine services that are needed in the event of an emergency.