G0478: Investigate Complaints Made By Patient
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-20; CMS agency list file dated 2026-05-27. CMS source file. What the labels mean
Where it was cited
- Indiana29
- California22
- Ohio18
- Minnesota12
- Florida9
- Missouri8
- New York8
- North Carolina6
- Texas6
- Iowa5
- Michigan5
- Virginia5
- Colorado4
- Louisiana4
- Montana3
- Nevada3
- Arkansas2
- Connecticut2
- Georgia2
- Nebraska2
- Oklahoma2
- Tennessee2
- Wisconsin2
- Kansas1
- Kentucky1
- Massachusetts1
- New Jersey1
- Pennsylvania1
- Rhode Island1
- West Virginia1
Most recent citations
The 20 most recent of 168 citations. Newest inspection first.
Gmm Home Health Care, Inc
Failed to investigate a formal complaint alleging potential neglect submitted by the Physical Therapist (PT) for one of seven sampled patients (Patient 1).
1ST Gentlecare Home Health LLC
The agency failed to investigate complaints made by a patient regarding treatment or care that was furnished by the agency in 1 of 2 patient (Pt #1) records reviewed.
Angels Care Home Health of College Station
The agency failed to initiate a complaint investigation within 10 days after the agency's receipt of the complaint and document all components of the investigation for 1 (Client 8) of 2 patients.
Tlc Home Care of the Twin Cities
The home health agency (HHA) failed to investigate a patient complaint related to care that was not furnished for 1 of 4 patients (P4) reviewed for investigation of complaints made by the patient.
Comfort Care Home Health
An organization that delivers skilled nursing and other therapeutics service to a patient at home) failed to investigate and resolve a complaint submitted by a patient's family for one of seven sampled patients (Patient 5).
Vns of Ny Home Care Chha
The agency failed to investigate patient complaints about the dissatisfaction of the services being provided.
Aveanna Healthcare
An organization that delivers skilled nursing and other therapeutics service to a patient at home) failed to conduct a complaint investigation regarding alleged physical abuse (the willful infliction of injury, unreasonable confinement, intimidation, or punishment resulting physical harm, pain or…
Ready and Willing 2 Help Healthcare LLC
No longer in CMS listThe agency failed to investigate and document complaints for 1 of 1 patient complaints reviewed.
Northeast Home Health Services
The agency failed to ensure the complaints of mistreatment, neglect, and verbal abuse were investigated.
Enhabit Home Health
The agency failed to investigate complaints made by a patient's family member for 3 (#s18, 19, and 20) of 20 sampled patients.
Americare Certified Special Services, Inc Chha
The agency failed to complete an investigation of all complaints.
Paragon Home Healthcare
The home health agency failed to document and investigate complaints regarding treatment of care which failed to be furnished for 1 of 2 records reviewed which evidenced a report was made to the agency that treatment failed to be furnished by staff (Patient #15).
Commonspirit Health
The agency failed to investigate complaints in 7 (#1, #20, #21, #23, #24, #25, #26) of 28 (#1 - #28) clinical records reviewed.
Revival Home Health Care
The agency failed to investigate all complaints made by a patient.
Valley View Home Health Care LLC
The agency failed to investigate a complaint made by a patient (Patient (P) 8) of eight sampled patients, thereby potentially leading to ongoing issues in patient care, such as neglect, medication errors, or inadequate supervision.
Cape Fear Valley Home Health
Staff interviews the agency failed to document the existence of complaints, investigations, and resolutions for 1 of 1 patient with complaints.
Amedisys Home Health
The facility failed to investigate complaints made by a patient’s family in 1 (Patient #1) out of 3 patients sampled.
Good Shepherd Home Health Services
The home health agency (HHA) failed to ensure grievances submitted by patients or caregivers were investigated for two (Patient (P) 5, P8) of four grievances reviewed for the period of 01/01/24 through 12/31/24. This deficient practice had the potential to affect all patients/caregivers who…
Barnabas Health Care Services
The facility failed to investigate a complaint related to medication set up for 1 of 2 patients (P3) reviewed who received skilled services from the agency.
Tennessee Quality Care - Home Health
The facility failed to ensure a patient's rights by conducting a thorough investigation surrounding an incident(s) of medication administration by unlicensed personnel when a certified nursing assistant (CNA #1) acted out of her scope of practice for 1 of 1 (Patient #1) patient reviewed.