Goodheart Home Healthcare Services

The agency failed to obtain the patient's or legal representative's signature confirming that he or she has received a copy of the notice of rights and responsibilities in four (4) of seven (7) medical records reviewed in the survey sample.

The facility failed to keep an accurate and complete list of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and…

The agency failed to develop and maintain an emergency preparedness plan that was based on and included a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach and included strategies for addressing emergency events identified by the risk assessment.

The agency failed to develop and maintain an emergency preparedness plan that included a process for cooperation and collaboration with local, tribal, regional, State, and Federal emergency preparedness officials' efforts to maintain an integrated response during a disaster or emergency situation…

The agency's emergency preparedness policy and procedures failed to include procedures to inform State and local emergency preparedness officials about home health patients in need of evacuation from their residences.

The agency's emergency's preparedness policy and procedures failed to include the procedures to follow up with on-duty staff and patients.

The agency's emergency preparedness policies and procedures failed to include a policy and procedure for the use of volunteers in an emergency or for emergency staffing needs.

The agency failed to ensure their emergency preparedness communication plan contained a primary and alternate means for communicating with staff, Federal, State and local emergency management agencies.

The agency failed to develop policies and procedures regarding processes for sharing medical information of agency patients with other health providers in order to maintain continuity of care.

The agency failed to conduct exercises to test the emergency plan at least annually.

The agency failed to document providing the names, addresses, and telephone numbers of the Agency on Aging, Center for Independent Living, Protection and Advocacy Agency, Aging and Disability Resource Center; and the Quality Improvement Organization where the patient resides for five (5) of five…

The agency failed to provide each patient with a visit schedule including the frequency of visits by HHA personnel in five (5) of five (5) active medical records reviewed in the survey sample.

The agency failed to provide each patient with a medication schedule and instructions in five (5) of five (5) active medical records reviewed in the survey sample.