E0024: Policies/Procedures-Volunteers And Staffing
CMS level: Standard Moderate. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- Indiana50
- Michigan47
- Virginia31
- California30
- Illinois30
- Florida29
- Minnesota29
- Iowa25
- Arizona24
- Ohio14
- Puerto Rico14
- Pennsylvania13
- Missouri11
- Nevada11
- Kansas9
- South Carolina9
- Massachusetts6
- Texas5
- Louisiana4
- Alabama3
- Montana3
- New Mexico3
- New York3
- Alaska2
- Delaware2
- Idaho1
- Maine1
- Rhode Island1
- Washington1
- Wisconsin1
Most recent citations
The 20 most recent of 412 citations. Newest inspection first.
American Nursing Home Health Care, Inc
The agency failed to develop an emergency preparedness (EP) plan that included a policy/procedure concerning the use of volunteers and/or other emergency staffing strategies to address surge needs typically experienced during an actual emergency, resulting in the potential for an interruption in…
Sapphire Home Health Care LLC
No longer in CMS listThe agency did not demonstrate that its Emergency Preparedness policies included strategies for emergency staffing, including the use of volunteers, during an emergency for 1 of 1 home health agency.
Majestic Home Health LLC
The home health agency failed to ensure policies or procedures were implemented to address the use of volunteers in an emergency or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals to address surge needs…
Neogen Care Corp
Rather than in a traditional healthcare facility setting) failed to implement emergency preparedness policies and procedures in accordance with federal regulations for two of 20 sampled patients (Patient 7 and Patient 8).
Tlc Home Care of the Twin Cities
The agency failed to include the use of volunteers in the event of an emergency or disaster in their emergency preparedness (EP) policy and planning.
Medlife Homecare Inc
The agency failed to develop an emergency preparedness (EP) policy and procedure that included the staffing strategies to address surge needs during an emergency, resulting in the potential for an overburdened healthcare system due to non-essential healthcare visits in the event of an emergency.
Amberkare Home Health, Inc
The agency failed to ensure the emergency preparedness plan included the use of volunteers in an emergency or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals to address surge needs during an emergency.
Enhabit Home Health
The agency failed to develop policies for the use of volunteers in an emergency or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals to address surge needs during an emergency for one (1) of one (1) year…
Homestead Health LLC
The agency failed to implement policies and procedures for using volunteers in an emergency or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals to address surge needs during an emergency.
Sunrise Home Health Care Services Inc
The agency failed to include in its policies the use of volunteers in an emergency and the role for integration of State and Federally designated health care professionals to address needs during an emergency.
Nhc Homecare - Low Country
The Home Health Agency (HHA) failed to develop and implement policies and procedure for the uses of volunteers in an emergency.
Dependable Healthcare Services LLC
The agency’s emergency preparedness plan failed to include policies and procedure for the use of volunteers in an emergency and is reviewed and updated at least every two (2) years.
Hometown Home Healthcare Inc
No longer in CMS listThe home health agency failed to develop and implement EP policies and procedures which addressed the use of volunteers in an emergency or other emergency staffing strategies, which had the potential to affect all active patients.
Mils Home Health Care Agency
The facility failed to identify the agency use of volunteers in the event of an emergency.
Atlantic Home Health Care, Inc
The agency failed to develop an Emergency Preparedness Policy/Plan, that included the use of volunteers, as appropriate, and/or other emergency staffing strategies to address surge needs, resulting in the potential for the interruption in needed care and services for staff and all 11 patients…
Sheme Home Healthcare Agency, Inc
The Home Health Agency (HHA) failed to develop procedures for the use of volunteers during an emergency, and emergency staffing strategies or a procedure to use State or Federally designated health care professions to address surge needs during an emergency in the HHA’s Emergency Preparedness (EP)…
Purple Heart Home Health Care
The agency failed to develop an Emergency Preparedness Plan that included policy and procedure concerning the use of volunteers, as appropriate, and/or other emergency staffing strategies to address surge staffing needs experienced during an emergency, resulting in the potential for the…
Valley View Home Health Care LLC
The facility failed to develop and implement emergency preparedness policies and procedures which addressed the use of volunteers in an emergency or other emergency staffing strategies, thereby preventing patients from receiving necessary care during a crisis, leading to potential harm or…
Personal Care Concepts Inc
No longer in CMS listThe home health agency failed to develop and implement EP policies and procedures which addressed the use of volunteers in an emergency or other emergency staffing strategies, with the potential to affect all agency patients and staff.
Genesis Home Health Services, Inc
The HHA failed to ensure the EP addressed the use of volunteers during an emergency situation and contained emergency staffing strategies.