Bayada Home Health Care - Yorktown

The agency staff failed to follow the plan of care for two (2) of fourteen (14) patients in the survey sample (clinical records #2 and 6).

The agency failed to ensure all patients' individualized plans of care included all medications required in one (1) of fourteen (14) clinical records reviewed in the survey sample.

The agency failed to ensure their emergency preparedness plan addressed their patient population, including, but not limited to, persons at-risk; the type of services the agency has the ability to provide in an emergency; and continuity of operations, including delegations of authority and…

The agency failed to ensure their emergency preparedness plan included a process for cooperation and collaboration with local, tribal, regional, State, and Federal emergency preparedness officials and efforts to maintain an integrated response during a disaster or emergency situation, including…

The agency failed to ensure the comprehensive assessment included a description of the patient's individual emergency preparedness plan in the event of an emergency for three (3) of ten (10) clinical records reviewed in the survey sample.

The agency failed to ensure their emergency preparedness plan contained a policy and procedure to follow up with on-duty staff and patients to determine services that are needed, in the event that there is an interruption in services during or due to an emergency and the process to inform State and…

The agency failed to ensure their emergency preparedness plan contained a policy and procedure regarding a system of medical documentation that preserves patient information, protects confidentiality of patient information, and secures and maintains availability of records.

The agency's emergency's plan failed to include a policy and procedure for the use of volunteers in an emergency or for emergency staff needs.

The communication plan of the agency's emergency preparedness plan failed to include a primary and alternate means for communicating with the agency staff and Federal, State, tribal, regional, and local emergency management agencies.

The communication plan of the agency's emergency preparedness plan failed to include a method for sharing information and medical documentation for patients under the agency's care, as necessary, with other health providers to maintain the continuity of care.

The communication plan of the agency's emergency preparedness plan failed to include a means of providing information about the agency's needs, and its ability to provide assistance, to the authority having jurisdiction, the Incident Command Center, or designee.

The agency failed to ensure their admission packet reviewed with patients at the time of admission contained a copy of their transfer and discharge policies.

The agency failed to ensure patients received all services outlined in their plans of care for three (3) of ten (10) clinical records reviewed in the survey sample.

The agency failed to ensure the comprehensive assessment contained a description of the patient's risk for emergency department visits and all necessary interventions to address the underlying risk factors for hospital readmission and/or emergency department visits for ten (10) of ten (10) clinical…