America's Home Health Agency, LLC

The agency failed to have an alternate means of communicating patient and agency operational information in the event of an emergency.

The agency failed to ensure physicians were informed of missed visits; failed to ensure the plans of care included all services being provided; and failed to ensure plans of care were completed to ensure services are being provided as ordered.

The facility failed to address how and what patient information is communicated to state and local emergency preparedness officials.

The agency's emergency preparedness plan failed to describe how an interruption in services during or due to an emergency would be addressed if the agency was no longer capable to provide the kind of care patients need.

The agency failed to have an alternate plan to communicate with patients during an emergent event.

The agency failed to have contact information for federal, state, tribal, regional, or local emergency preparedness staff.

The agency facility failed to have an alternate means of communicating with staff, federal, regional, and local emergency management agencies.

The agency failed to ensure the physician was notified of changes to the plan of care.

The agency failed to ensure plans of care were complete and/or provide the frequency and duration of visits to be made.

The agency failed to ensure services were provided as ordered per the plan of care.

The agency failed to ensure ongoing wound assessment was completed. this affected one (Patient #4) of one patient reviewed for wound care.

The agency failed to ensure skilled nurse visits were completed as ordered per the plan of care.

The agency failed to ensure supervisory visits were completed every 14 days for skilled patients.

The agency failed to ensure supervisory visits were completed every 60 days for unskilled patients.