Safe Life Home Health Care, LLC

The Home Health Agency failed to ensure physicians' orders were obtained and/or followed to meet the needs of the patient . This has the potential to affect all patients receiving services.

The Agency failed to submit all reports within 30 days after the assessment was completed, which resulted in a warning.

In 17 of 17 (Pts. # 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17) clinical records reviewed, the Agency failed to provide the complete information to file a concern or complaint with the Illinois Department of Public Health Central Complaint Registry Hotline.

The Agency failed to ensure physician orders were obtained or followed.

Staff interviews the Agency failed to ensure staff protected the rights of the patients.

Staff interviews the Agency failed to ensure staff provided care in accordance with physicians' orders and coordinated care with health care team.

#3) the Agency failed to ensure complaints and grievances were followed up and resolved.

The Agency failed to ensure the Pt. and/or the Pt.'s representative was informed in writing of the frequency of visits provided by each discipline.

2 and 4) the Agency failed to ensure care was provided in accordance with physicians' orders.

The Agency failed to ensure the physician was notified regarding a change in the patient’s condition.