G0432: Make Complaints To The Hha
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- Oklahoma13
- Indiana9
- Florida8
- California6
- Illinois6
- Michigan6
- Kansas5
- Alabama4
- Missouri4
- Texas4
- Connecticut3
- Nevada3
- New York3
- Arizona2
- Georgia2
- Pennsylvania2
- Puerto Rico2
- Tennessee2
- Virginia2
- Iowa1
- Idaho1
- Maryland1
- Minnesota1
- New Hampshire1
- New Jersey1
- Ohio1
- Oregon1
- South Carolina1
- Wisconsin1
Most recent citations
The 20 most recent of 96 citations. Newest inspection first.
Safe Life Home Health Care, LLC
#3) the Agency failed to ensure complaints and grievances were followed up and resolved.
Home of My Own Home Health LLC
No longer in CMS listThe complaint failed to be documented in the agency's complaint log.
Compassionate Care Home Health Agency, LLC
The home health agency failed to ensure one of four sampled patients (Patient (Pt)) 1, was provided with a timely response for a complaint investigation when Family Member (FM) 1 complained on 4/28/26 and no follow up investigation was provided.
Quality Home Health Care, LLC
The Agency failed to ensure that the complaint/grievance was resolved and followed-up.
Neogen Care Corp
The home health agency failed to ensure that patients and their representatives were able to effectively exercise their rights to voice complaints regarding treatment and care that was not provided, followed up on, and resolved in accordance with agency policy for 1 of twenty sampled patients…
Aplus Health Care LLC
The agency failed to ensure the right to lodge a complaint against the agency was provided to 1 of 3 patients (P3) reviewed who received skilled services.
Enhabit Home Health
The agency failed to enforce its grievance policy requiring timely review, investigation, and response to patient complaints for one of three inactive patients (Patient #4) in that: Patient #4’s complaints were not documented or investigated until 8 days after Patient #4’s requested discharge from…
Four Seasons Home Health Care
The agency failed to ensure the patient or legal representative was provided with information regarding his right to lodge a complaint with the agency for 1 (P-1) of 1 patient observed during a home visit with visual and auditory impairments.
Elder's Journey Home Care of Wabash Valley, Inc
No longer in CMS listThe agency failed to implement its grievance and complaint procedures, resulting in missing, incomplete, and untimely documentation of complaint investigations and outcomes for 205 of 208 complaints filed in 2025. Findings include: An undated policy titled "Client/Family Complaint/Grievance Policy"…
Care Options for Kids
The agency failed to follow the grievance/complaint policy for one (1) of one (1) grievance/complaint logs reviewed (Complaint Log #1).
Servant's Heart Home Health Services, Inc
No longer in CMS listThe home health agency failed to document its investigation of complaints regarding treatment or care for 1 of 1 complaint documented between 7/07/2024 – 7/07/2025 (Patient #9).
Nightingale Home Health of Nevada
The Home Health Agency (HHA) failed to receive and document a patient grievance regarding the care for a one of nine sample patients (Patient (P) 6) he HHA’s failure to recognize, document and respond to the patient’s grievance places all patients at risk of presenting the HHA with a grievance and…
Good Shepherd Home Health Services
The home health agency (HHA) failed to implement its grievance policy by failing to provide written notice to the patient/caregiver of the investigation and resolution of the grievance for four (Patient (P) 5, P6, P7, P8) of four grievances reviewed for the period of 01/01/24 through 12/31/24. This…
247 Allstaff West LLC
No longer in CMS listThe agency failed to ensure the patient or their representative received written notice of the patient’s rights and responsibilities which included make complaints to the Home Health Agency (HHA) regarding treatment or care that is (or fails to be) furnished, and the lack of respect for property…
Premier Home Health, Inc
The Home Health Agency (HHA) failed to ensure multiple grievances were addressed and resolved for 1 of 8 Patients (P3) reviewed in the sample.
Tugaloo Home Health Agency, an Amedisy Company
The agency failed to process and resolve complaints for one patient (P) (P#5) of two patients sampled who submitted complaints to the agency.
Intermountain Home Care of Cassia
The agency failed to ensure complaints were investigated and resolved for 1 of 8 patients (Patient #2) whose records were reviewed.
Able Health Care Services Inc Chha
The Agency failed to ensure patients are provided with the complaint procedure and complaint hot line number.
Maple Home Health Care, LLC
The agency failed to ensure patients or caregivers were furnished with accurate information to lodge a complaint to the agency, resulting in the potential to negatively affect the health and well-being of all patients admitted to the agency.
Maranatha Home Health, Inc
No longer in CMS listThe agency failed to ensure patient consent for the provision of agency care and services were obtained for two (Patients #8 and #9) of 10 patients reviewed.