Silver Touch Home Health Care

The Home Health Agency (HHA) failed to ensure the E.P.P. received a documented bi-annual review and update to reflect potential changes within the community, staffing personnel, and facility functions.

The Home Health Agency (HHA) failed to ensure a bi-annual review of the emergency communication plan.

The Home Health Agency (HHA) failed to ensure contact information for the State Emergency Management Officials and the Department of Health and Human Services Officials were included in the facility's E.P.P. communication plan.

The Home Health Agency (HHA) failed to ensure the alternate means of emergency communication received a documented bi-annual review and update to reflect potential challenges or unknown current challenges with an emergency communication process.

The Home Health Agency (HHA) failed to ensure bi-annual staff training and testing documents were presented or available for review.

The Home Health Agency (HHA) failed to ensure exercises to test the effectiveness of the E.P. plans and policies are conducted at least annually.

The facility failed to submit Outcome and Assessment Information Set (OASIS) assessments timely for 19 of 208 assessments between 3/1/24 through 3/1/25. Findings include: Review on 5/27/25 of the Center for Medicare and Medicaid Services (CMS) "HHA [Home Health Agency] Error Summary by Agency"…

The Home Health Agency (HHA) failed to document the existence and resolution of client complaints.

The Health Health Agency (HHA) failed to comply with physician's orders for 1 patient in a survey sample of 7 patients.

The Home Health Agency (HHA) failed to alert the physician to any changes in the patient’s condition and/or the plan of care should be altered for 1 patient in a survey sample of 7 patients.

The Home Health Agency failed to make on-site supervisory visits no less frequently than every 14 days for 1 patient recieving home health aide services in a survey sample of 7 patients.

The facility failed to ensure that a multidose vial of medication with a shortened life was labeled with an expiration date, and failed to ensure expired medications were removed.