Phoenix Home Care and Hospice

The home health provider failed to ensure the provider's patient rights information contained the following: -Provide written notice of rights and responsibilities and the provider's transfer and discharge policies to a patient-selected representative within four business days of the initial…

The home health provider failed to ensure patients were informed of the right to have access to patient rights information that was provided in a language and manner that is accessible and timely to persons with disabilities and persons with limited English proficiency.

The provider may not train or competency evaluate their home health aides for a period of two years following the date of this survey.

The home health provider failed to provide written information that included the patient’s rights and responsibilities and the provider’s transfer and discharge policies that could be given to a patient-selected representative within four business days of the initial evaluation visit.

The home health provider failed to include the right of the patient to receive all services outlined in the plan of care (POC).

The home health provider failed to ensure the patient was informed of the correct state home health hotline hours.

The home health provider failed to ensure the patient right information given to the patient included the right to access auxiliary aids and language services and how to access such services.

The home health provider failed to inform the patient that a transfer may only occur if the transfer or discharge is necessary for the patient's welfare because the provider and the physician or allowed practitioner, who is responsible for the home health plan of care agree that the provider can no…

The home health provider failed to include the patient’s right to be informed that the home health provider may only transfer or discharge the patient if they have advised the patient, the patient’s representative, the physician issuing orders for the plan of care and the primary practitioner who…

The home health provider failed to include the patient’s right to be informed that, before the provider can discharge a patient for cause, they must first make efforts to resolve the problem(s) presented by the patient’s behavior, the behavior of other persons in the patient’s home, or situation.

The home health provider failed to include the patient’s right to be informed that, before the provider can discharge a patient for cause, they must first provide the patient and representative with contact information for other providers who may be able to provide care.

The home health provider failed to include the patient’s right to be informed that, before the provider can discharge a patient for cause, they must first document the problem(s) and efforts made to resolve the problem(s) and enter this documentation into its clinical records.

The home health provider failed to ensure an initial assessment was performed within 48 hours of the referral in, but not limited to, one of five full records reviewed (Record/Patient #5).

The home health provider failed to ensure a registered nurse (RN) performed the initial assessment in one of five full records reviewed (Record/Patient #1) and failed to ensure the RN did the recertification comprehensive assessment in one of five full records reviewed (Record/Patient #3).

The home health provider failed to ensure that an accurate and updated medication profile was kept for each patient in two of five full records reviewed (Records/Patients #2 and #3).

The home health provider failed to ensure a resumption of care assessment was performed within 48 hours of the patient’s return home in one of one resumption of care record reviewed (Record/Patient #1).

The home health provider failed to ensure the individualized plan of care (POC) included orders for oxygen with flow rate and a cervical spine collar in, but not limited to, one of five full records reviewed (Record/Patient #1).

The home health provider failed to notify the physician of changes to the patient's condition in one of five full records reviewed (Record/Patient #2).

The home health provider failed to ensure wound documentation was completed in one of five full records reviewed (Record/Patient #2).

The home health provider failed to ensure that the Alzheimer's/Dementia training included information regarding understanding and dealing with family issues.