Human Touch Home Health Care

The agency failed to ensure accurate and complete medication lists were documented in one (1) of two (2) clinical records reviewed in the survey sample that required PICC (catheter inserted through a peripheral vein to deliver medications) line flushes (Clinical record for Patient #6).

The agency staff failed to ensure a plan of care contained an order for weekly labs to be drawn from a PICC (catheter inserted through a peripheral vein to deliver medications) line with its routine maintenance as ordered by the physician for one (1) of two (2) patients in the survey sample whom…

The agency failed to ensure that the home health aide (HHA) provided services according to the written plan of care developed by the skilled nurse or other appropriate professional in two (2) of two (2) clinical records of patients who were receiving home health aide services in survey sample.

The agency failed to ensure all patients' individualized plans of care contained the required information.

The agency failed to develop and maintain an emergency preparedness plan that included a process for cooperation and collaboration with local, tribal, regional, State, and Federal emergency preparedness officials' efforts to maintain an integrated response during a disaster or emergency situation…

The agency's emergency preparedness policy and procedures failed to include procedures to inform State and local emergency preparedness officials about home health patients in need of evacuation from their residences.

The agency's emergency's preparedness policy and procedures failed to include the procedures to follow up with on-duty staff and patients.

The agency's emergency preparedness policies and procedures failed to include a policy and procedure for the use of volunteers in an emergency or for emergency staffing needs.

The agency staff failed to obtain physician orders for physical therapy and occupational therapy after the initial evaluation visit following a recertification for one (1) of thirteen (13) patients in the survey sample (patient #2).

The agency failed to ensure the plan of care contained the duration of skilled nursing and home health aide visits for one (1) of thirteen (13) patients in the survey sample (patient #11).