Hearts With Integrity

The home health agency failed to evidence patients were informed of their right to receive a copy of their medical record at no charge at the time of the next home visit or within four business days, whichever is sooner, for 1 of 1 agency.

The home health agency failed to ensure the clinician completed a review of all medications the patient was taking for 3 of 3 patients with home observation visits (Patient #1, #2, and #3).

The home health agency failed to ensure provider orders were received prior to services being provided for 2 of 5 active patient records reviewed (Patient #4 and #5).

The agency failed to have a policy to address the use of volunteers for 1 of 1 agency Findings include: 1. An agency policy titled, "Emergency Management Policy B-400" was reviewed on 7/23/18. The policy failed to include the use of volunteers in an emergency.

The agency failed to ensure all DME (Durable Medical Equipment) and supplies were include on the plan of care for 3 of 7 clinical records reviewed.

The agency failed to ensure documentation of coordination of care with the lymphedema clinic physician for 1 of 7 clinical records reviewed (Patient # 6 ).