Vitalcaring Group

The agency failed to identify infections and complete agency surveillance infection reports for 4 of 10 sampled patients (Patient #1, Patient #6, Patient #7, and Patient #9) reviewed for infection control.

The HHA failed to ensure it collaborated with the parish OHS as evidenced by failure to have documented evidence that the HHA provided a copy of the revised EP when the plan was revised on 02/21/19. Findings: Review of the Emergency Operations Plan, presented as a current copy of the agency's EP…

The HHA failed to ensure it developed policies and procedures for new admissions before, during, and after an emergency and notify staff of any temporary admission policies in accordance with the agency's EP plan as evidenced by failure to have documented evidence of such policies and procedures…

The HHA failed to ensure a system was developed for medical documentation that preserved patient information, protected confidentiality of patient information, and secured and maintained availability of records during an emergency or during downtime of the EMR system.

The HHA failed to ensure all new and existing staff, individuals providing services under arrangement, and volunteers received initial training in EP policies and procedures, had training at least annually, and documentation of training was maintained with demonstration of staff knowledge of…

The HHA failed to ensure complaints made by a patient, the patient's representative, and/or the patient's caregivers and family were investigated as evidenced by failure to have documented evidence of the investigation that was done to resolve the complaint for 2 (R1, R2) of 4 complaints reviewed…

The HHA failed to ensure a review of all medications the patient was currently using was conducted in order to identify any potential adverse effects and drug reactions as evidenced by failing to have an accurate medication list for 2 (#1, #5) of 17 (#1 - #17) patients whose medications were…

The HHA failed to ensure each patient was provided services as ordered by the physician as indicated in the plan of care as evidenced by failure to have documented evidence that physician orders were implemented for 3 (#12, #13, #17) of 17 (#1 - #17) patient records reviewed for implementation of…