Uc Home Health Care Inc

G430- Based on interviews and record reviews the agency failed to protect patient rights specifically; to provide goods and/or services necessary to avoid physical harm, mental anguish or mental illness for 1 of 2 patients.

Based on the manner and degree of the standard level deficiencies referenced to the Condition, it was determined the Condition of Participation 484.60, Care Planning, Coordination of Services, and Quality of Care was out of compliance.

The agency failed to follow the plan of care, specifically by not alerting the patient's physician or authorized practitioner when a treatment or service was missed for 2 of 2 patients.

The agency failed to protect patient rights specifically; to provide goods and/or services necessary to avoid physical harm, mental anguish or mental illness for 1 of 2 patients.

The agency failed to protect patient rights specifically; Transfer and discharge for 2 of 2 patients.

The agency failed to protect patient rights specifically; Investigation of complaints for 1 of 2 patients.(Patient #1) indings Include: AGENCY POLICY According to the policy titled, "Complaint Processing," dated 2/2002 (in part): "The Administrator and/or Clinical Manager will document the…

The agency failed to protect patient rights specifically; Documentation of both the existence of the complaint, and the resolution of complaints for 1 of 2 patients.

The agency failed to alert the patient's physician or allowed practitioner to any changes in a patient's condition or needs that suggest that outcomes are not being achieved or the plan of care should be altered for 2 of 2 patients.

The agency failed to alert the patient, physician or allowed practitioner to revisions related to discharge plans for Patient #1. Findings Include: AGENCY POLICY According to agency policy titled, "Transfer/Discharge Criteria," dated 2/2022 (read in pertinent parts): "Discharge for cause: behavior…