Tendercare Home Health Services Inc

The agency failed to use collected data to monitor the effectiveness and safety of services and quality of care and failed to use the data to identify opportunities for improvement.

The agency failed to ensure the home health aide safeguarded patient clinical records and its contents from unauthorized use, and failed to ensure compliance with the rules regarding protected health information set out at 45 CFR parts 160 and 164 and with Health Insurance Portability…

The agency failed to ensure staff adhered to patient rights by ensuring all patient names/ identifiers were kept confidential, including records accessed or stored on electronic devices, 2 of 3 active patient records reviewed.

The agency failed to ensure all staff followed infection control policies and procedures for 2 of 3 home visit observations.

The agency failed to ensure all complaints received by the agency were documented, incorporated into the agency's complaint log and maintained for review for 1 of 9 clinical records reviewed (patient #8).

The agency failed to ensure they adhered to their policy and documented the existence and resolution of a complaint for 1 of 9 records reviewed.