Sympathy Home Health Care, Inc

The Home Health Agency (HHA) failed to ensure the Condition of Participation regarding Patient Rights was met as follows: Based on interview and record review the Home Health Agency (HHA) failed to provide documented evidence to inform the patient's rights, and responsibilities before furnishing…

The Home Health Agency (HHA) failed to ensure the Condition of Participation (refer to the requirements that healthcare organizations must meet to participate in federal healthcare programs) regarding Organization and Administration of Services was met as follows: Findings 1. The HHA failed to…

The home health agency (HHA) failed to ensure the HHA admission consent (permission) for one of five sampled patients, (Patient 8) had the patient’s own signature.

The Home Health Agency (HHA) failed to provide documented evidence to inform the patient's rights, and responsibilities before furnishing care to the patient for one of five sampled patients (Patient 8).

The agency staff failed to ensure one of five sampled patients (Patient 8) signed consent for care for HHA services.

The HHA.

The HHA failed to ensure two of five sample patients (Patient 8, and Patient 11) received Physical Therapy (PT) as ordered in the POC.

The Home Health Agency (HHA) failed to ensure three of five sampled patients (Patient 8, Patient 11, and Patient 12) received information regarding the State toll free home health complaint telephone hotline, its contact information, its hours of operation, and its purpose.

HHA failed to ensure the content of the initial comprehensive assessments was accurate for one of five sampled patients (Patient 8).

The Home Health Agency (HHA) failed to ensure that the Primary Care Physician (PCP) was notified of change of condition following patient’s hospitalization for one of five sampled patients (Patient 8).

The Home Health Agency (HHA) failed to ensure to communicate with all physicians prescribing medications in the Plan of Care (POC) for one of five sampled patients (Patient 8).

The Home Health Agency (HHA) failed to provide teaching on prescribed medications, side effects, dosages, and timing for one of five sampled patients (Patient 8) and family.

The home health agency (HHA) failed to ensure one of five sampled patients (Patient 8) needs were continuously assessed . The deficient practice resulted in the patient not receiving all orders indicted on the plan of care (POC).

Based an observation, interview and record review the HHA administrative staff failed to ensure one of five sampled patients (Patient 8) received care within acceptable professional standards of practice.

The home health agency HHA) (failed to ensure the Condition of Participation was met as follows: 1. The HHA failed to complete the patient's initial comprehensive assessment for three of seven sampled patients (Patients 4, 5 and 6).

The Home Health Agency (HHA) failed to ensure the Condition of Participation for Care planning, Coordination, and Quality of Care was met as follows: 1. The HHA failed to ensure the patients individualized plan of care was reviewed and signed by the attending physician for three of six sample…

The agency failed to ensure the Condition of Participation for Quality assessment/performance improvement were met as follows: 1. Failed to collect quarterly data to ensure a functioning QAPI program (Refer to G644).

The home health agency (HHA) failed meet the Conditions of Participations for Skilled Professional services, as follows: 1. Failure to ensure that there was an ongoing interdisciplinary assessment for Patients 4 and 5 ( Refer to G706) 2. Failure to ensure that nursing services were supervised by a…

The home health agency (HHA) failed to ensure Condition of Participation in Clinical Records was met as follows: 1. The HHA failed to ensure the patient's medical records included a skilled nursing note that reflected the care and services provided on visits and was documented, for two out of seven…

The HHA failed to ensure the patients individualized plan of care was reviewed and signed by the attending physician for three of six sample patients (1, 2, 3).

The home health agency failed to collect data for their Quality Assurance and Performance Improvement (QAPI- is a data driven and proactive approach to quality improvement) quarterly to be able to identify problems and ensure quality of care is being provided.

The home health agency (HHA) failed to ensure performance improvement projects (PIP- is a concentrated effort on a particular problem in one area of the facility or facility wide; it involves gathering information systematically to clarify issues or problems, and intervening for improvements) were…

The agency failed to ensure the patient's medical records included a skilled nursing note that reflected the care and services provided every visit and was documented, for three out of seven sampled patients (Patien1, 4 and Patient 5), and failed to ensure the address on patient 1's current address…

The home health agency failed to complete the patient's initial comprehensive assessment in a timely manner for three of seven sampled patients (Patients 4, 5 and 6).

The home health agency ( HHA) failed to review and update the “Medication Profile” (the information about the medicines a person is using and has used) for one of six sample patients (Patient 1).

The agency's physician failed to review and or revise the individualized plans of care (POC) for 5 out of 7 sampled patients (Patients 1, 2, 3, 4 and 5).

The home health agency (HHA) failed to ensure interdisciplinary team meetings (a group of health care professionals with various areas of expertise who work together toward the goals of their clients) were held on an ongoing basis for two out of five sampled patients (Patients 4 and 5) The…

The Home Health Agency(HHA) failed to ensure supervisory registered nurse(RN) visits were conducted for three out of six sample patients (Patient 1, Patient 2, Patient 3).

The Administrator failed to assume full responsibility for the day-to-day operation of the home health agency (HHA) for seven of seven sampled patients (Patient 1, Patient 2, Patient 3, Patient 4, Patient, 5, Patient 6, and Patient 7).

The home health agency failed to have a written agreement or employee file, with the medical director and contract services furnishing services under an arrangement to the home health agency patients.

The HHA failed to ensure the clinical record of one of seven sampled patients (Patient 1) had the current and most recent patient address, and ensure that the Licensed vocational Nurses notes were completed and the medication profile of patient 1’s current medications were updated.