Signature Healthcare at Home

The agency failed to provide 20 of 20 sampled patients (Patients 1-20) with written patient information in plain and understandable language, as required.

The agency failed to provide the patient and caregiver with a copy of written instructions outlining the required information for 17 of 17 sampled "active" patients admitted after 1/15/18 (Patients 1-17).

The agency failed to ensure the individualized plan of care for 17 of 17 sampled "active" patients (Patients 1-17) included a description of the patient's risk for emergency department visits and hospital re-admission, the necessary interventions to address the underlying risk factors, and/or…

The agency failed to provide the patient and caregiver with information regarding the medication schedule and instructions for 17 of 17 sampled "active" patients admitted after 1/15/18 (Patients 1-17).

The agency failed to provide the patient and caregiver with the name and contact information of the HHA Clinical Manager, as required, for 17 of 17 sampled "active" patients admitted after 1/15/18 (Patients 1-17).