S-Q Home Care Specialties, Inc.

The agency failed to ensure: 1) notification of discharge was provided prior to discharge, 2) they followed their policy to provide written information, and 3) they followed their policy for all communication with the patient to be kept in the patient file for one (Pt #2) of one patient discharged…

Have his or her property and person treated with respect; Based on record review and interview, the agency failed to ensure employees: 1) treated client and property with respect; 2) provided respectable services and 2) followed their Abuse Prevention policy for one (Pt #2) of four patients.

The agency failed to ensure a record of complaint was documented to include the agency's attempt to investigate and resolve the complaint for one (Pt #2) of one known complaint.

The agency failed to ensure physician notification of changes in patient behavior which could suggest a change in condition or change in home care needs for one (Pt #2) of four patients.