Rio Grande Home Health Agency Inc

The agency failed to transmit completed OASIS assessments to the State agency within 30 days of completing the assessments for 25 of 25 patient validation reports reviewed.

The Agency failed to respect the patient's right to be informed about the frequency of visits for 1 of 4 Active Patient (#5) whose clinical record was reviewed.

The supervising nurse failed to ensure the services were provided as ordered in the POC for 1 of 4 Active Patients (#4) and 2 of 4 Discharged Patients (# 2 and #3) whose records were reviewed.

The agency failed to ensure skilled professionals completed clinical notes were current and accurate for 2 of 4 Active Patients (#6 and # 7) and 1 of 4 Discharged Patient (#3) whose records were reviewed.

The agency failed to enforce its written policy to ensure the effective exchange of information and coordination of patient services among all agency personnel providing care and services for 1 of 4 Patient (#4) whose records were reviewed.

The agency failed to investigate a complaint made by discharged Patient #4 and including complainant on behalf of Patient #4 regarding treatment or care being provided in 1 of 2 complaint intake forms (Complaint Intake #135541) reviewed.

The agency failed to ensure that skilled nursing communicated with physician(s) involved in the care of the patient for 1 of 3 discharged Patients (#4) whose records were reviewed.