Prestonwood Home Healthcare LLC

The agency failed to immediately report allegations of physical abuse by an agency employee to HHSC within 24 hours for 1 of 9 clients reviewed (Client #1), in that: The agency had cause to believe that PROV A had physically abused Client #1 and failed to report the allegation to HHSC.

The agency failed to ensure that the individualized plan of care (POC) included the required elements in three of three patient records reviewed, in that: for (Patients # 1, 2, and 3) the POC failed to include all pertinent diagnoses, the patient's psychosocial status (refers to the interaction…

The HHA failed to integrate services that were provided directly and under arrangement for one (Patient # 2) of two patients receiving skilled nursing services whose clinical records were reviewed with an allegation of delayed service provision.

The agency failed to conduct PIP (s) for the calendar years 2018 and 2020 that reflected the scope, complexity and past performance of the agency's services and operations.