Nm Cuidado Casero Home Health, LLC

The Home Health Agency (HHA) failed to ensure clinical records (whether hard copy or electronic form) were made available to a patient, free of charge, thereby creating barriers to patient access, and disproportionately affecting low-income individuals.

The Home Health Agency (HHA) failed to ensure comprehensive assessments accurately reflect the patient's medical status for one of seven sampled patients (Patient (P) 7).

The facility failed to update the emergency preparedness plan annually which affects all patients.

The facility failed to update and revise the assessment as the patient's condition changes due to a decline or improvement in the patient's health status for 1 (P#1) of 7 patient records reviewed.

The facility failed to revise the individualized plan of care (POC) that identified patient-specific measurable outcomes and goals, and which is established, periodically reviewed and signed by a doctor of medicine or podiatry (foot doctor) for 1 (P#4) of 7 patient records reviewed when the patient…

The facility failed to provide a home health aide (HHA) with at least 12 hours of in-service training during each 12-month period for 1 (S#7) of 1 HHA personnel files reviewed.

The facility failed to provide for the needs of the patient as identified in the plan of care for 2 (P#2, and #5) of 6 patient records reviewed.

The facility failed to ensure that each patient received ongoing education and training provided by the HHA (Home Health Agency) as appropriate, regarding the care and services identified in the plan of care (POC) for 2 patients (P#1 and P#6) of 7 patients reviewed.