New Century Home Health, Inc

The Agency failed to document consistently three of seven patients' (Patient 3, Patient 7 and Patient 6) Acuity Levels (which identified how quickly emergency care should be made available by the Agency).

The Agency failed to follow accepted standards of practice to prevent the spread of infection for three of seven sampled patients (Patient 4, Patient 3, and Patient 7).

The Agency failed to ensure clinical records were complete for three of seven sampled patients (Patient 1, Patient 4, and Patient 6).

The Agency failed to act upon patient complaints/grievances.

The Agency failed to: 1. Ensure the medications available in the patient's home were updated, accurate and administered as directed in the Medication Profile and in the Agency's plan of care (POC) for two of seven sampled patients (Patient 4 and Patient 3).

The Agency failed to ensure the patient's physician was promptly informed of one of seven sampled patient's change of condition or complaints of pain (Patient 4).