Miji Care of Palm Springs Inc

The home health agency (HHA) failed to ensure patients were informed of the state home health hot line telephone number(s) and purpose to receive complaints or questions about the HHA when the patient service handbook contained the wrong home health complaint hot line telephone number(s) and a…

The home health agency (HHA) failed to provide an accurate comprehensive medication profile for one of 2 sampled patients (6).

The home health agency (HHA) failed to ensure one of 7 sampled patients (6) had an accurate individualized plan of care.

The agency failed to document evidence of the patient's participation in the plan of care for 7 of 10 sampled patients (2, 4, 6, 7, 8, 9, and 10).

The agency failed to establish clear lines of authority after a change in leadership in December 2017. This failure resulted in clinical staff not being able to identify their direct supervisor.

The agency failed to renew their contract with Wellness for Life who provides physical and occupational therapy services to the agency's patients.

The agency failed to appoint a medical director to provide medical services and to direct patient care.

The agency failed to follow the written plan of care for 4 of 10 sampled patients (1, 7, 8, and 10).

The agency failed to ensure an initial assessment visit was completed within 48 hours of referral for 3 of 10 sampled patients (2, 3, and 4).

The agency failed to ensure that medication reconciliation was performed during a home visit for Patient 1. This failure had the potential for the agency to have an inaccurate medication profile of the patient.