Loving Care and More

The agency failed to provide accurate contact information for the Department of Health and Welfare and the home health agency hotline.

The facility failed to follow the POC for 2 of 11 patients (Patient #6 and #7) whose records were reviewed.

The HHA failed to ensure the LPN was supervised by a Registered Nurse and documented on a regular and consistent basis to ensure patient care was followed according to the individual plan of care.

The agency failed to complete the OT portion of the comprehensive assessment within 5 calendar days of the SOC for 1 of 5 patients (Patient #8) who had orders for OT and whose records were reviewed.

The agency failed to ensure medications were reconciled and medication lists were kept current for 2 of 10 patients (Patients #4 and #8) whose records were reviewed.

The agency failed to ensure SNs assumed responsibility for ongoing and complete assessments of patients for 1 of 10 patients (Patient #7) whose records were reviewed.

The agency failed to ensure the home health aide provided services in accordance with the written aide care plan for 1 of 2 patients (Patient #2) who received aide services and whose records were reviewed.