Innovive Health of Colorado LLC

The agency failed to investigate complaints made by a patient regarding treatment or care, an injury of unknown source, and misappropriation of property; and failed to document both the existence of and resolution of the complaints.

The agency failed to assure communication with all physicians involved in the plan of care; failed to integrate orders to assure the coordination of all services and interventions provided to the patient; and failed to coordinate care delivery to meet the patient's needs for 1 of 3 closed patient…

The agency failed to ensure the registered nurse (RN) or other appropriate skilled professionals prepared patient-specific written care instructions for the home health aide (HHA)/certified nurse aide (CNA) for 1 of 3 closed patient records reviewed (Patient #1).