Hands of Wellness, Inc

The Agency failed to conduct staff training, relative to the Agency's Emergency Preparedness plan.

In 2 of 7 (Pts. #5 and 6) clinical records reviewed, the Agency failed to ensure staff provide service, as ordered by the Physician and indicated in the POC.

In 1 of 4 (Pt. #2) clinical records reviewed wherein the Pt. received Home Health Aide services, the Agency failed to ensure that written Pt. care instructions were provided to the Home Health Aide based on Pt. care needs.

For 3 of 7 (Pts. #2, #5 and #6) clinical records review, the Agency failed to ensure the PsOC included all the requirements.

In 2 of 7 (Pts. # 5 and 7) clinical records reviewed, wherein the Pt. received wound care, the Agency failed to ensure staff obtained Physician orders for all services and/or treatments.

In 1 of 5 (Pt. #5) clinical records reviewed, wherein the Pt. received multiple disciplines, the Agency failed to ensure there was care coordination between care providers to ensure Pt. needs are met.

In 3 of 3 (Pts. #3, 4 and 6) clinical records reviewed wherein the LPN services were provided for more than 60 days, the Agency failed to ensure the RN supervised the LPN.

For 1 of 4 (Pt. #3) clinical records reviewed, wherein the Pt. received Home Health Aide services, the Agency failed to ensure the Home Health Aide followed the directions on the Home Health Aide Care Plan.

In 5 of 7 (Pts. #2, 3, 4, 1 and 5) clinical records reviewed, the Agency failed to ensure the information contained in the clinical records were complete and accurate.

The Agency failed to ensure the Emergency Plan included volunteers.

The Agency failed to have a communication plan that included the required names and contact information.

The Agency failed to provide HHA services as ordered by the Physician.

The Agency failed to ensure staff screen Pts. for COVID-19, prior to providing Pt. care and service.

The Agency failed to provide services/provide services in a timely manner as ordered in the POC.

The Agency failed to ensure the HHA provided services, as per the HHA care plan.