Elite Home Health

The agency failed to thoroughly investigate complaints in a timely manner for 1 (#10) of 10 (#1-#10) clinical records reviewed This deficit had the potential to affect all patients currently on census.

The Agency failed to communicate with the laboratory, physician or patient to ensure coordination of patient care in 1 (#10) of 3 (#5, #8, & #10) clinical records reviewed with orders for laboratory testing.

The Agency failed to maintain a liaison with the laboratory, physician or patient to ensure communication of laboratory results in 1 (#10) of 3 (#5, #8, & #10) clinical records reviewed with orders for laboratory testing.

The Agency staff did not follow the Attending Physician orders contained in the Plan of Care (POC) for 3 (#3, #12 and #13) of 17 (#1 - #17) Clinical Records reviewed.

The Skilled Nurse (SN) failed to include all medications during the review of the patients medications in 2 (#5 and #11) of 17 (#1 - #17 Clinical Records reviewed.

The Skilled Nurse (SN) failed to alert the Physician of relevant assessment findings which may have necessitated an alteration in the Plan of Care (POC) in 1 (#4) of 17 (#1 - #17) Clinical Records reviewed.