Dependable Nursing Home Health Services, Inc.

The Agency failed to review and update its Emergency Operations Plan biennially.

The Agency failed to review and update the Emergency Operations policies and procedures as required, and develop a risk assessment.

In 536 of 654 reports submitted for the last 12 months, the Agency failed to submit a timely report, resulting in a warning.

In 6 of 7 (Pts. #1, 3, 4, 5, 6, and 7) clinical records reviewed, the Agency failed to ensure the Pt./representative was informed in writing of the services to be provided, and the frequency of visits provided by each discipline.

The Agency failed to provide an accurate address to file a complaint with the Illinois Department of Public Health.

In 5 of 7 (Pts. #1, 2, 7, 3, and 6) clinical records reviewed, the Agency failed to ensure a referral was obtained to initiate service.

In 4 of 7 (Pts. #2, 3, 5, and 6) clinical records reviewed, the Agency failed to assess the need for Pneumococcal Pneumonia and/or Influenza vaccines, as required by the Agency.

In 1 of 7 (Pt. #2) clinical records reviewed, the Agency failed to ensure there was coordination of care between care providers to ensure Pt. needs are met.

In 1 of 1 (Pt. #1) clinical record reviewed, wherein the Pt. received home health aide services, the Agency failed to ensure the RN conduct home health aide supervision every 14 days.

In 1 of 1 (Pt. #1) clinical records reviewed, the Agency failed to ensure the RN conduct onsite supervision of the home health aide.

In 1 of 7 (Pt. #2) clinical records reviewed, the Agency failed to ensure the information contained in the clinical record was accurate.

The Agency failed to have a communication plan that included the required names and contact information.

The record included Physical Therapy visit notes for services provided on 2/24/21, 3/3/21, 3/10/21, 3/15/21, 3/26/21, 3/31/21, 4/7/21, 4/14/21 and 4/20/21. The record lacked documentation the Physical Therapist screened the Pt. for COVID-19 symptoms, prior to the visits indicated above.

The Agency failed to ensure medical record documents were complete.