Central Coast Vna & Hospice, Inc

The home health agency (HHA) failed to ensure home health services were provided according to the plan of care for one of seventeen patients (Patient 3) when the physician was not notified of three missed physical therapy (PT) visits.

The home health agency failed to follow accepted standards of practice to prevent the spread of infection when: 1. Expired medical supplies were found in the medical supply room; and 2. For Patient 16, Registered Nurse A (RN A) did not perform hand hygiene after she measured Patient 16's pressure…

The home health agency (HHA) failed to ensure one of seven home visit patients (Patient 16) was informed of the California Department of Public Health (CDPH) toll-free home health hotline telephone number and it's purpose for filing complaints.

The home health agency (HHA) failed to ensure a change in the plan of care (POC, written document summarizing a patient's health condition and current treatment for their care) was communicated to one of seven home visit patients (Patient 13) when the home health aide (HHA) did not inform Patient…

The agency failed to follow accepted standards of infection control practice when the medical supply room contained 18 medical supply items with expired 'use by' dates (the date the manufacturer determines a medical supply item is no longer guaranteed sterile).

The home health agency (HHA) failed to provide an accurate comprehensive medication list for 3 of 17 sampled patients (6, 7, and 12).

The home health agency (HHA) failed to ensure the plan of care was individualized to each patient's needs and contained all required elements for two of 17 sampled patients (2 and 17).

The home health agency (HHA) failed to provide services ordered by the physician as indicated in the plan of care (POC) for 2 of 17 sampled patients (7 and 10).

The home health agency (HHA) failed to provide patient and caregiver education ordered by the physician as indicated in the plan of care (POC) for 2 of 17 sampled patients (7 and 10).