Centerwell Home Health

The agency failed to inform patients and caregivers of the correct state toll free home health hot line phone number, resulting in a lack of information to voice concerns or questions regarding CenterWell Home Health.

The Plan of Care failed to include objectively measurable goals to determine the patient's progress towards attaining the goals in 4 of 13 (P-1, P-2, P-3, P-4, P-5, P-6, P-7, P-8) medical records reviewed, resulting in the inability to determine the patient's progress towards obtaining the goals.

The agency failed to ensure the aide care plan included pertinent patient safety measures to alert the aide to known safety issues for 6 of 8 (MR# 1, 2, 6, 10, 11, 12) records reviewed with aide services, from a total sample of 13 records reviewed, resulting in the potential for unmet safety needs…

The Agency failed to ensure a registered nurse conducted a timely and comprehensive review of the patient's medications for any potential adverse effects such as: side effects, drug interactions, and duplicate drug therapy for 4 of 13 (MR# 1, 4, 11, 13) records reviewed.