Centerwell Certified Healthcare Corp

The agency failed to ensure the tablet computer (a portable, touchscreen device) used to document patient visits was sanitized after use and infection control guidelines were maintained during home visit observations for 2 patients (#6 and #7), out of a total sample of 3 patient home visits.

The agency failed to ensure that all entries were legible, clear, complete, and appropriately authenticated, dated, and timed, for 7 patients (#1, #3, #5, #2, #4, #6 and #7), out of a total sample of 7 patients.

The agency failed to ensure the state toll free home health telephone hot line, its contact information, its hours of operation, and that its purpose is to receive complaints or questions about local home health agencies (HHA) was provided when a patient was admitted.

The agency failed to ensure the initial assessment was completed either within 48 hours of referral, or within 48 hours of the patient's return home, or on the physician or allowed practitioner ordered start of care date, for 2 patients (#1 and #3), out of total sample of 7 patients.

The agency failed to ensure that services were provided as ordered by the physician or allowed practitioner, as indicated in the plan of care, for 7 patients (#2, #4, #6, #7, #1, #3 and #5), out of a total sample of 7 patients.

The agency failed to ensure staff communicated with the physician involved in the plan of care (POC), related to the current POC, for 7 patients (#2, #4, #6, #7, #1, #3 and #5), out of a total sample of 7 patients.

The agency failed to ensure a clinical note was completed after a Skilled Nurse (SN) visit for one patient (#4), out of a total sample of 7 patients.

The agency failed to ensure a completed discharge summary was sent to the primary care practitioner or other health care professional who will be responsible for providing care and services to the patient after discharge from the home health agency (if any) within 5 business days of the patient's…

The Agency failed to ensure its staff conformed with the Physician's order for two Patients (#3 and #4), out of a total sample of seven patients.

The Agency failed to ensure its staff administered medications as ordered by the Physician for one Patient (#4), out of a total sample of seven patients.

The facility failed to ensure that an annual exercise and a second full scale exercise or a tabletop exercise of the Emergency Preparedness Plan was conducted.