Brookside Home Health, an Amedisys Company

The agency failed to ensure that each patient was informed in advance of providing care of the proposed visit frequency of disciplines providing care for two (2) of seventeen (17) clinical records reviewed in the survey sample (Clinical records #1 and #10).

The agency failed to include all medications currently used by patient on the patient's medication profile/plan of care for five (5) of seventeen (17) clinical records in the survey sample (Clinical records #2, #6, #10, #12 and #15) Findings: Seventeen (17) clinical records were reviewed in the…

The agency failed to send the patient's discharge summary to the primary care physician within five (5) business days of discharge and/or failed to send a transfer summary within two (2) business days as required for three (3) of five (5) discharge records in the survey sample (Clinical records #6…

The agency failed to conform with physician orders.

The agency failed to investigate and resolve a complaint made by a patient's family member.

The agency failed to record all patient care orders on the plan of care (POC).

The agency failed to provide initial training in emergency preparedness policies and procedures that are consistent with their roles in an emergency to all new and existing staff, individuals providing services under arrangement, and volunteers for six (6) of six (6) personnel files reviewed in the…

The agency staff failed to follow the plan of care for one of seventeen (17) medical records in the survey sample (medical records #4).