Best Care Home Health Inc

The agency failed to ensure emergency preparedness policies and procedures addressed the use of volunteers in an emergency, or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals, to address surge needs…

The agency failed to ensure appropriate infection control prevention measures were followed for 1 of 1 patient (P1) observed to have wound care provided, without proper handwashing.

The agency failed to ensure 2 of 3 patients (P2, P3) plans of care included a description of durable medical equipment (DME) required to meet patients needs, reviewed during home visits.

The licensee failed to ensure freedom from financial exploitation when clients' money and a credit card were stolen by an alleged perpetrator (AP) who was a personal care attendant (PCA) for 2 of 2 clients (C1, C2) reviewed.