Benders Home Care Inc

The agency failed to complete medication reconciliations and ensure staff reviewed all of the medications the patients were currently using in order to identify any potential adverse effects, drug interactions and noncompliance with drug therapy in three (Record/Patient #1, #2, and #3) of three…

The agency failed to ensure staff developed an individualized care plan to include nutritional requirements for wound healing and sufficient hydration which affected one (Record/Patient #1) of three home visit records reviewed.

The agency failed to ensure staff notified the physician of emergency room (ER) visits for a change in condition or needs for one (Record/Patient #1) of five full record reviews.

The agency failed to provide their patients with a copy of Missouri case law.

The agency failed to ensure that a complete plan of care (POC) was developed in, but not limited to, three (Records/Patients #2, #4, and #5) of five cases.

The agency failed to ensure the integration of orders from all physicians involved in the plan of care (POC) to assure the coordination of all services and interventions provided to the patient in one (Record/Patient #5) of five records reviewed.

The agency failed to ensure that the registered nurse (RN) and the physical therapist (PT) followed the plan of care in two (Records/Patients #4 and #5) of five records reviewed related to pain and diabetic assessments.