All Care Home Health, Inc

The agency failed to include a comprehensive process for cooperation and collaboration with local, regional, state and federal EP officials.

The agency failed to ensure their emergency preparedness communication plan included a clear method for sharing medical information about patients with other healthcare providers.

The agency failed to conduct exercises to test the emergency plan annually, analyze the agency’s response to, and maintain documentation of all drills, tabletop exercises, and emergency events.

The agency failed to provide written notice of patient rights regarding their right to have a copy of the patient’s rights and responsibilities provided to a patient-selected representative within four business days of the initial evaluation visit.

The agency failed to provide written notice to the patient of their right to be advised orally and in writing of the extent to which payment for HHA (home health agency) services may be expected.

The agency failed to provide written notice of the correct state toll free home health hotline number and its hours of operation.

The agency failed to review all of the patient's current medications to maintain an accurate/updated medication profile in one (Record/Patient #3) of three home visit observations.

The agency failed to ensure the plan of care (POC) included all of the required elements in two (Records/Patients #3 and #4) of five full record reviews.

The agency failed to obtain orders to provide services and treatments only as ordered by a physician or allowed practitioner in three (Records/Patients #1, #3, and #4) of five full records reviewed.

The agency failed to notify/communicate with the physician regarding patient care changes in one (Record/Patient #1) of five full records reviewed.

The agency failed to ensure each patient received written information related to the name and contact information of the agency’s clinical manager in the admission package client information handbook in three (Records/Patients #1, #2, and #3) of three home visit observations.

The agency failed to send a completed transfer summary to the healthcare facility that the patient was receiving care within two business days of becoming aware of an unplanned transfer in one (Record/Patient #1) of five full records reviewed.