Wellcare Group Home Health Inc

The agency failed to maintain an emergency preparedness plan that was based on a risk assessment and updated at least every 2 years for 2019 and 2021. The risk assessment was last updated in 2017 and did not contain the risks from the COVID-19 pandemic.

This citation was previously cited during the survey that ended 12/30/2019. Based on record review and interview, the agency failed to conduct exercises to test the emergency plan annually for 3 (2020, 2021, and through December 2022) of 3 years of the review period for the survey.

The agency failed to maintain a Quality Improvement / Performance Improvement Program to measure, analyze, and track quality indicators, including adverse patient events, and other aspects of performance that would enable the agency to assess processes of care, services, and operations for the…

The Administrator failed to be responsible for all day-to-day operations of the agency and failed to be responsible for implementing and supervising the administrative policies of the agency and administratively supervising the provision of all services.