Unitypoint at Home

The agency failed to update the Plan of Care with all new physician orders for 1 of 5 sampled patients with interim orders.

The agency failed to include current information regarding wounds from the patient’s updated comprehensive assessment concerning the patient’s progress toward the measurable outcomes and goals identified by the agency and patient in the revised plan of care for 1 of 3 sampled patients with wounds…

The agency failed to ensure the documentation of complaint and the resolution of a complaint made by an agency patient for 2 of 4 sampled patients (Patient #2 and #3).

The agency failed to ensure the accurate completion of all components comprising the Plan of Care for 2 of 4 sampled patients (Patients #1 and #4).

The agency failed to ensure a registered nurse or other appropriate health care professional completed home health aide supervision at least every 14 days for 2 of 4 sampled patients who received hands on personal care services in conjunction with skilled service provision (Patients #1 and #4).

The agency failed to ensure registered nurses supervising home health aides maintained documentation of a review of all required supervisory elements including following the patient plan of care, maintaining open communication with patient/caregiver, demonstrating competency of all assigned tasks…