United Comfort Care, Inc.

The agency failed to conduct an exercise to test the emergency plan or to activate the plan after an actual natural or man-made emergency annually and maintain documentation, for two (2022 and 2023) of three years reviewed.

The agency failed to conduct and document PIP(s) annually, for three (2021, 2022 and 2023) of three years reviewed for PIP(s), that reflected the scope, complexity and past performance of the agency's services and operations.

The agency failed to ensure proper written notice was provided, in advance of terminating on-going care in two (Patients # 6 and 7) of two inactive patient records reviewed.

This is a continuing deficiency cited at G 0614 at survey dated 11/19/2021. Based on record review, observations, and interviews the agency failed to provide written information in two (Patients # 1 and 3) of two patients who received a home visit with written information reviewed, in that: The HHA…

THIS IS A CONTINUING DEFICIENCY Based on record review, home visits, and interview, the agency failed to provide written information to 2 of 3 patients (Patients #3 and #5) who received home visits.

THIS IS A CONTINUING DEFICIENCY Based on record review, home visit and interview, the agency failed to provide the patient with written notice of the patient’s rights and responsibilities for the home health agency’s transfer and discharge policies within 4 business days of the initial evaluation…

THIS IS A CONTINUING DEFICIENCY Based on record review, home visit and interview, the agency failed to provide patients with written contact information that included the agency administrator’s name and telephone number for 2 of 3 patients (Patients #3 and #5) who received home visits.

The agency failed to maintain documentation to demonstrate that the requirements of this standard were met.