Together Homecare of Jeffersonville LLC

The agency failed to ensure the HHAs received at least 12 hours of in-service training in a 12-month period for 1 of 2 HHA files reviewed.

The agency failed to ensure an initial RN assessment was completed within 48 hours of referral for 6 of 10 clinical records reviewed (Patient #2, #3, #4, #6, #8, #9).

The agency failed to promptly alert relevant physicians and revise the POC in response to a change in patient condition for 1 of 2 closed records reviewed (Patient #9).

The agency failed to ensure documentation confirming physician notification of missed visits was included in the clinical record for 1 of 2 closed records reviewed (Patient #9).

The agency failed to provide and document training on the review of the agency's emergency preparedness policies and procedures for 1 of 1 agencies reviewed.

The agency failed to ensure all patients were provided with a written copy of the agency's current administrator's name and the administrator's contact information in order to receive complaints for 3 of 3 home visits.

The agency failed to include the patient's risk for an emergency room visit or risk for rehospitalization including the interventions to address the underlying risk factors for 7 of 7 clinical records reviewed.

The agency failed to ensure the written information provided to the patient included the name and contact information for the agency's clinical manager for 3 of 3 home visits.

The agency failed to ensure the home health aide competency check-off identified which tasks were performed on an actual patient and which tasks were performed in a lab or on a pseudo patient for 2 of 2 home health aide (HHA) personnel records reviewed.