Reliant Home Healthcare Services

The agency failed to ensure services outlined on the plan of care (POC- provides direction of the type of care a patient needs and the ways of meeting them) was provided for four of seven sampled patients (Patients 1, 2, 3, and 5) when: 1. Patient 1 did not receive Certified Home Health Aide (CHHA)…

The agency failed to ensure a medication reconciliation (the process of reviewing a patient’s medication orders to all the medications that the patient has been taking) was conducted on an ongoing basis and implemented in accordance with the agency’s policy and procedure (P&P) for three of seven…

The agency failed to ensure the plan of care (POC- provides direction of the type of care a patient needs and the ways of meeting them) reflected the physician’s orders for four of seven sampled patients (Patients 1, 2, 4, and 5) when: 1. For Patient 1, the Certified Home Health Aide (CHHA) home…

The agency failed to ensure the services were administered as ordered by the physician for two out of seven sampled patients (Patients 2 and 3) when: 1. Patient 2 was missing six Staff Nurse (SN- Licensed Vocational Nurse (LVN) or Registered Nurse (RN)) home visits for the month of June 2023.

The agency failed to ensure accurate medical record was maintained for one of seven sampled patients (Patient 2), when the agency was not able to provide the physician's referral order (order requesting the agency to assess the patient in order to make a determination if the patient is to be…