Prohealth Home Care, Inc

The agency failed to ensure the individualized plan of care (POC) included specific interventions and goals, safety measures and physician orders related to the care and education for four of 17 sampled patients (Patients 7, 13, 14, and 12) when: 1. Patient 7's POC did not include a physician…

The home health agency (HHA) failed to follow accepted standards of precautions and to maintain proper infection control practices to prevent transmission of infection when expired, opened and unlabeled medical supplies, were still stored in the HHA's medical supply room.

The agency failed to ensure an initial assessment visit was completed within 48 hours of referral for four of 17 sampled patients (Patients 6, 10, 11, and 17) This failure resulted in a delay of treatment.

The home health agency (HHA) failed to review and update medication profile for three of 7 sampled patients (Patients 7, 8, and 10).

The home health agency (HHA) failed to coordinate the request of a family member (FM) for increase clinician visits for one of 7 patients (Patient 12) selected for home visit.

The home health agency (HHA) failed to provide services as indicated in the plan of care (POC) for four of 17 sampled patients (Patients 2, 7, 11, and 17).

The home health agency (HHA) failed to ensure staff completed visit notes for three of 17 sampled patients (Patient 2, 10, and 11).

The home health agency (HHA) failed to ensure a registered nurse (RN) made a supervisory visit to assess the quality of care and services provided by home health aide at least every 14 days for one of 17 sampled patients (Patient 13).

The home health agency (HHA) failed to provide an accurate comprehensive medication profile for 2 of 17 sampled patients (13 and 14) when for Patient 14, the medication profile did not reflect all of the medications she was taking in the home, and for Patient 13, the medication profile did not…