Professional Home Health Services

The home health agency (HHA) failed to ensure that all staff members had attended to annual training for emergency and disaster preparedness drills.

The agency failed to ensure care followed the written plan of care (POC) for two of 7 sampled patients (Patient 4 and 6).

The home health agency (HHA) failed to provide documented evidence of a Quality Assessment and Performance Improvement (QAPI) program based upon identified or negative patient care outcomes, measurable indicators to evaluate changes in policy, procedure, and intervention.

The home health agency failed to provide documented evidence of performance improvement projects.

The physical therapist (PT) failed to provide initial PT services within 48 hours as ordered for one out of seven sampled patients (Patient 1).

The home health agency (HHA) failed to review all the medications, and clarified with the physician regarding the discrepancies for one of seven sampled patients (Patient 2).

The agency's director of patient care services (DPCS 1) failed to notify the physician promptly while the patient had an elevated HR (heart rate) during visit for one out of seven sampled patients (Patient 1).

The Home Health Agency (HHA) failed to ensure the nursing staff provided instructions or health teaching for one of seven sampled patients (Patient 1).