Omnicare Home Healthcare Agency, LLC

The agency failed to provide the patient with contact information for other agencies or providers who may be able to provide care for one patient of five medical records reviewed (Patient #1).

The agency failed to document the problem(s) and efforts made to resolve the problem(s), and enter this documentation into the clinical records for one patient of five medical records reviewed (Patient #1).

The Administrator failed to ensure a clinical manager was available during all operating hours (G950).

The Administrator failed to ensure there was a Clinical Manager to provide oversight of all patient care services.

The agency failed to ensure the patients' comprehensive assessments were updated and revised every 60 days for three of eight patients reviewed (Patient #1, #2 and #7).

The agency failed to ensure services provided were administered only as ordered by a physician for three of eight patients reviewed (Patient #1, #2 and #7).

The agency failed to ensure the registered nurse made an on-site visit to the patient every 60 days to observe the home health aide performing care for two of four patients reviewed who were receiving personal care only (Patient #1 and #2).

The Administrator failed to ensure a clinical manager was available during all operating hours.

The Administrator failed to ensure a qualified, pre-designated person, who is authorized in writing by the Administrator and the governing body was available.

The clinical manager failed to ensure patients' needs were continually assessed for four of eight records reviewed (Patient #2, #5, #4 and #3).

The agency failed to ensure home health aide services were provided as ordered for one of seven patients reviewed (Patient #3).