Maxim Healthcare Services, Inc

The home health agency (HHA) failed to provide evidence that they were in compliance with the condition of participation for Patient Rights.

The home health agency (HHA) failed to develop and implement an effective process for the discharge and transfer of patients.

The agency failed to participate in care planning, coordination of services, and ensure quality of care for all patients.

The home health agency (HHA) failed to maintain a home health-wide, data-driven quality assurance and performance improvement (QAPI) program.

The home health agency (HHA) failed to organize, manage, and administer its resources to attain and maintain the highest practicable functional capacity, including providing optimal care to achieve the goals and outcomes identified in the patient's plan of care, for each patient's medical, nursing…

The home health agency (HHA) did not develop and implement an effective discharge and transfer process for 5 of 16 sample patients.

The home health agency (HHA) did not ensure they not document a discharge summary and send all necessary medical information pertaining to the patient's current course of illness and treatment, and treatment preferences to ensure safe and effective transition of care for 5 of 16 sample patients.

The agency did not have a functioning governing body that assumed full legal authority and responsibility for the agency's overall management and operation, the provision of all home health services, fiscal operations, review of the agency's budget and its operational plans, and its quality…

The home health agency (HHA) did not ensure that it provided skilled nursing and at least one other therapeutic service to patients in their home.

The home health agency (HHA) did not ensure that patients received all services outlined in their plan of care (POC).

The agency did not coordinate care delivery to meet all patient's needs and did not coordinate care with all caregivers providing care to patients for 7 of 16 sampled patients.

The agency did not have a pre-designated person authorized in writing to assume responsibilities when the administrator is not available.