Luxury Home Health, Inc

The hospice agency (HHA) failed to ensure the emergency preparedness training for all staffs was conducted at least annually.

The Home Health Agency (HHA) failed to evaluate the effectiveness of pain relief measures by not assessing the pain level before and after the interventions for one of 9 sampled patients (Patient 9).

The Home Health agency (HHA) failed to follow accepted standards of practice to prevent the possible transmission of infections for one of nine sample patients (Patient 4).

The agency failed to maintain a comprehensive infection control policy.

The agency Administrator was not qualified for the current position.

The Home Health Agency (HHA) failed to inform one of nine sampled patients (Patient 4) of the availability of the HHA toll free hotline in the State or the purpose of the hotline, which is to file complaints or questions about local HHA.

The agency staff failed to notify the patient's attending physician when Patient 7 refused physical therapy treatment.

The agency failed to obtain pain medication for one of 9 sampled patients (Patient 1).

The Home Health Agency (HHA) failed to provide instruction on the need for control solution testing of a patient’s glucometer for a patient who was diagnosed with diabetes mellitus (DM - a chronic condition that affects the way the body processes blood sugar) for one of nine sampled patients…

The Home Health Agency (HHA) failed to ensure written information of the medications including the action and side effects of the medications, the patients were taking was provided to the patient/caregiver for one of 9 sampled patients (Patient 4).

The Home Health Agency (HHA) failed to accurately develop the plan of care (POC) regarding diabetes mellitus (DM- a chronic condition that affects the way the body processes blood sugar) management for one of nine sample patients (Patient 4).